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If you are working in customer service and want to establish a career in customer service, then understanding how to handle customers’ complaints is a must-learn skill. The Diploma in Customer Complaints Handling is specifically designed for individuals who want to establish their career in customer service and business owners who wish to develop an effective customer service program. Single Subject Diploma in Customer Complaints Handling will be helpful for candidates who want to improve their customer handling skills and want to add value to their CVs.
Complaints Handling is complex and stressful but crucial for customer care. Complaints are emotionally-driven and dent profitability and reputation, but they can sap your morale too. ILC Customer care, Complaints Handling training course allows you to see things from the customers’ perspectives (even when they’re not to blame for their complaints) and gives them the confidence, practical skills and practice you need to transform the way you handle them. You’ll feel assured that you have the knowledge you need to balance your customer complaints with your organisation’s needs.
Single Subject Diploma in Customer Complaints Handling is a 10 credit points Step Ahead CPD Qualification Course. Therefore, to achieve a Step Ahead CPD Accredited Certificate, learners must complete a minimum of 1 unit.
Modules Outline of Single Subject Diploma in Customer Complaints Handling
There is no formal entry requirement for this CPD Accredited course. However, learners pursuing to enrol for this course should meet the following conditions:
The Diploma in Customer Complaints Handling is specifically designed for individuals who want to establish their career in customer service and business owners who wish to develop an effective customer service program. Single Subject Diploma in Customer Complaints Handling will be helpful for candidates who want to improve their customer handling skills and want to add value to their CVs.
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the test in the case of not being successful at the first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.
Upon successfully passing the course, the learner must pay for a Certificate of Completion from ILC (either in PDF format or Hardcopy).
Certificate of Completion (PDF format) = £29
Certificate of Completion (Hardcopy) = £40 + postage charges £15 = £55
