Level 7 Operations Management Diploma is 200 credits TQUK Endorsed Certificate. To achieve a Level 7 Operations Management TQUK Endorsed Diploma learner must have to achieve 20 Modules with 200 Credits to get Endorsed Diploma.

Modules Outline

Module 1: Human Resource Management

• Describe the implications of different aspects of Human Resource Management on their daily responsibilities
• Define human resources terms and subject matter
• Recruit, interview, and retain employees more effectively
• Follow up with new employees in a structured manner
• Be an advocate for your employees’s health and safety

Module 2: Supply Chain Management

• Identify how supply chain management
• Define the terms
• Understand the levels of supply chain management and their effects
• Comprehend the flows of supply chain management and data warehouses
• Take a look at inventory management
• Study supply chain groups

Module 3: Risk Assessment and Management

• Identify hazards and risks
• Update control measures
• Grasp the fundamentals of accident reports
• Identify risk management techniques
• Outline a disaster recovery plan

Module 4: Office Politics for Managers

• Understand the purpose and benefits of office politics.
• Setting boundaries and ground rules for new employees.
• Learn to interact and influence among colleagues.
• Learn how to manage various personality types in the office.

Module 5: Stress Management

• Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
• Understand what lifestyle elements you can change to reduce stress
• Use routines to reduce stress
• Use environmental and physical relaxation techniques

Module 6: Managing Workplace Anxiety

• Explore different types of workplace anxieties
• Learn to recognise symptoms and warning signs
• Determine ways of coping and managing problems
• Recognise common trigger and accelerants
• Learn the difference between anxiety and common nervousness

Module 7: Facilitation Skills

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.

Module 8: Organisational Skills

• Examine current habits and routines that are not organised
• Learn to prioritise your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organise personal and workspace

Module 9: Negotiation Skills

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques

Module 10: Meeting Management

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options

Module 11: Business Development and Succession Planning

• Define business Development and Succession planning and its role in your company.
• Lay the groundwork to develop a Development and Succession plan.
• The importance of mentorship.
• Define and use a SWOT analysis to set goals.
• Create a plan, assign roles, and execute the plan.

Module 12: Basic Soft Skills

• Discuss how soft skills are important to success in the workplace
• Understand the 10 key soft skills everyone should have
• Use soft skills to relate more effectively to others in the workplace

Module 13: Assertiveness and Self-Confidence

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behaviour
• Utilise methodologies for understanding your worth — and the use of positive self-talk

Module 14: Project Management

• Define projects, project management, and project managers
• Identify the importance of the PMBOK and PMI
• Identify the five process groups and ten knowledge areas as defined by the PMI
• Describe the triple constraint
• Perform a project needs assessment and write goals, requirements, and deliverables

Module 15: Performance Management

• Define performance management.
• Understand how performance management works and the tools to make it work.
• Learn the three phases of performance management and how to assess it.
• Discuss effective goal-setting.
• Learn how to give feedback on performance management.

Module 16: Constructive Criticism

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session

Module 17: Developing Corporate Behaviour

• Understand what behaviour is
• Understand the benefits of corporate behaviour
• Know what type of behaviours you want to implement in your company
• Know how to implement corporate behaviours

Module 18: Talent Management

• Define talent and talent management.
• Understand the benefits of talent management.
• Recognise performance management and ways to review talent.
• Identify employee engagement.

Module 19: Time Management

• Plan and prioritise each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organise your workspace and workflow to make better use of time

Module 20: Microsoft Office

1. Excel 2016 Essentials
2. Outlook 2016 Essentials
3. PowerPoint 2016 Essentials
4. Word 2016 Essentials