Level 7 Admin, Secretarial & PA Diploma is 200 credits TQUK Endorsed Certificate. To achieve a Level 7 Admin, Secretarial & PA is a TQUK Endorsed Diploma learner must have to achieve 20 Modules with 200 Credits to get Endorsed Diploma.

Modules Outline
Module 1: Administrative Office Procedures
• Organize a binder
• Develop procedures
• Prepare checklists
• Understand succession planning
• Collect the correct tools

Module 2: Administrative Support Skills
• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself

Module 3: Executive and Personal Assistant
• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper

Module 4: Achieve and Record Management
• Define records and archives
• Analyze records in context
• Classify records
• Understand different systems
• Maintain and convert records

Module 5: Business Etiquette
• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Identify at least one way to minimize nervousness while in social situations.
• Understand how to use a business card effectively.

Module 6: Meeting Management
• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space

Module 7: Assertiveness and Self-Confidence
• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behavior

Module 8: Basics of Body Language
• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognize common mistakes when interpreting body language.

Module 9: Business Writing
• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.

Module 10: Telephone Etiquettes
• Recognize the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages

Module 11: Call Center
• Define and understand call center strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize myself with strategies that sharpen effective communication.

Module 12: Facilitation Skills
• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.

Module 13: Goals Settings
• Overcome procrastination
• Manage time effectively
• Accomplish important tasks
• Self-motivate
• Create SMART goals

Module 14: Event Planning
• Understand the different types of events
• Understand the planning process
• Know how to organize your event
• Understand how to organize your staff, and delegate to them effectively

Module 15: Time Management
• Plan and prioritize each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time

Module 16: Personal Productivity
• Set and evaluate SMART goals
• Use routines to maximize their productivity
• Use scheduling tools to make the most of their time
• Stay on top of their to-do list
• Start new tasks and projects on the right foot

Module 17: Social Intelligence
• Be aware of our own behaviors
• Learn to be empathetic with others
• Know tools for active listening
• Effectively communicate interpersonally
• Recognize various social cues

Module 18: Social Media In the Workplace
• Learn the meaning of social media
• Learn different ways social media is used and altered
• Build and maintain a social media policy
• Keeping your social media secure
• Establishing rules for the social media the company posts
• Discover the benefits and pitfalls of using social media

Module 19: The Cloud and Business
• Understand what the cloud is
• Recognize risks and benefits
• Communicate effectively
• Employ business processes
• Monitor performance

Module 20: Microsoft Office
1. Excel 2016 Essentials
2. Outlook 2016 Essentials
3. PowerPoint 2016 Essentials
4. Word 2016 Essentials