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Level 5 Diploma in Customer Service


Level 5


Endorsed Course


Training Qualifications UK (TQUK)


1 Week- 12 Months


Online – Self-Paced


Available to Purchase Separately


Customers are the heart of any business and offering them the right support is quite challenging. Global organisations are highly focused on providing better customer service, and in this regard, they train their employees continuously. Whether you are an individual interested in enhancing customer service skills or a company interested in improving employees’ customer service skills, ILC brings you the best option with its customer service course. Our customer service course will facilitate you to improve interpersonal communication, conflict resolution, negotiation skills, meeting skills etc. and will help you in achieving a higher customer satisfaction level.

The level 5 diploma in customer service is aligned with modern customer service requirements. The customer service course will introduce you to a professional communication style, and you will be able to understand how to engage customers. Your skills in handling difficult customers and negotiations and team motivation will be improved with a customer service training course. Inspire London College’s customer service course is one of the best customer service courses online UK, and it serves you with the highest but most flexible standards of online learning.

Learning Outcomes

This customer service course provides the knowledge that will enable you to:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Course Outline

Level 5 Diploma in Customer Service is 100 credit points TQUK endorsed course. Therefore, to achieve a TQUK endorsed certificate for Level 5 Diploma in Customer Service learner must have to achieve a minimum 10 modules.

  • Module 1: Customer Service
  • Module 2: Customer Support
  • Module 3: Communication Strategies
  • Module 4: Call Center Training
  • Module 5: Coaching Sales People
  • Module 6: Contact Center Training
  • Module 7: Handling Difficult Customers
  • Module 8: Meeting Management
  • Module 9: Negotiation Skills
  • Module 10: Sales Team Motivation


There is no formal entry requirement for this customer service course. However, learners pursuing to enrol for this course should meet the following conditions:

  • Be age 16 years or above
  • Solid knowledge of the English Language
  • Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
  • A genuine desire to study and succeed

Who is This Course For?

The customer service course is ideal for the individuals interested in customer service training course to improve their customer service skills. Individuals interested in establishing their career in customer support can take this course. Furthermore, the professionals who are already working in the customer service sector and want to enhance their customer service skills can also take a level 5 diploma in customer service.


After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third time without any additional costs. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the test in the case of not being successful at the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.


Inspire London College Offers Endorsed Courses by Training Qualification UK (TQUK) under TQUK Endorsed Provision.

TQUK Endorsed Provision

Inspire London College has designed and developed its courses and has gone through an external quality check by Training Qualification UK (TQUK) to ensure that the ILC and its courses meet the high standards quality criteria.

Training Qualification UK (TQUK)

TQUK is an Ofqual regulated Awarding Organisation, providing a wide range of vocational qualifications to FE Colleges and private training providers.

TQUK is an Awarding Organisation recognised by the Office of Qualifications and Examinations Regulation (Ofqual) in England, CCEA Regulation in Northern Ireland, and Qualifications Wales. TQUK offers qualifications regulated by Ofqual and, in some cases, by CCEA Regulation and Qualifications Wales, sit on the Regulated Qualifications Framework (RQF), and are listed on the Register of Regulated Qualifications.


Upon successfully passing the customer service course, the learner must pay for a Certificate of Completion from ILC (either in PDF format or Hardcopy) or an Endorsed Diploma from TQUK (Hardcopy).

Certificate of Completion (PDF format) = £42

Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80

Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £99 + postage charges £15 = £114