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Level 5 Diploma in Coaching & Mentoring

COURSE LEVEL

Level 5

COURSE TYPE

Endorsed Course

AWARDING BODY

Training Qualifications UK (TQUK)

DURATION

1 Week- 12 Months

STUDY METHOD

Online – Self-Paced

CERTIFICATE

Available to Purchase Separately

Overview

Coaching & Mentoring focus on how to better coach your employees to higher performance. Coaching & Mentoring are both effective approaches to develop employees. Coaching & Mentoring is a process of relationship building and setting goals.

This level 5 Diploma in Coaching & Mentoring is designed by considering the need of most of the employers. The course starts with the implementation of Bloom Taxonomy to understand the learning needs of adults. The course will progress to basics of coaching & mentoring and then to the specific skills which a coach or mentor may require including delivering constructive criticism, conducting employees review and appreciative inquiry. In addition to this, some of the modules include the skill which a mentor may need to develop in their mentees. These include assertiveness, self-confidence, civility in the workplace and corporate behaviours.

Course Outline

Modules Outline

Module 1 – Adult Learning – Mental Skills

  • Understand Bloom’s Taxonomy
  • Explain the cognitive domain
  • Explore the two cognitive domains
  • Explain types of knowledge
  • Identify training in the cognitive domain

Module 2 – Adult Learning – Physical Skills

  • Understand Bloom’s Taxonomy
  • Explain the psychomotor domain
  • Explore the different psychomotor taxonomies
  • Explain ways to implement training in the psychomotor domain
  • Identify psychomotor activities

Module 3 – Coaching & Mentoring

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching.

Module 4 – Being a Likeable Boss

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust.

Module 5 – Conducting Employee Review

  • Understand the process of conducting a review.
  • Determine the categories for a review.
  • Know the mistakes managers make during a review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.

Module 6 – Appreciative Inquiry

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognize positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

Module 7 – Delivering Constructive Criticism

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

Module 8 – Assertiveness and self-confidence

  • Define assertiveness and self-confidence, and list the four styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing.
  • Define the importance of goal setting, and practice setting SMART goals for assertive behaviour
  • Utilize methodologies for understanding your worth — and the use of positive self-talk
  • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as “I-Messages”
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Module 9 – Developing Corporate Behaviour

  • Understand what behaviour is
  • Understand the benefits of corporate behaviour
  • Know what type of behaviours you want to implement in your company
  • Know how to implement corporate behaviours
  • Know how to maintain corporate behaviours

Module 10 – Civility in the Workplace

  • Define civility, understand its causes, and enumerate at least three of its behavioural indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practising workplace etiquette.
  • Learn the basic styles of conflict resolution.
  • Learn skills in diagnosing the causes of uncivil behaviour.
  • Understand the role of forgiveness and conflict resolution.
  • Understand the different elements of effective communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there’s conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behaviour within the workplace.

Requirements

Learners pursuing to enroll for this course should meet the following conditions.

1. Be age 16 years or above.
2. Solid knowledge of English Language.
3. Working Knowledge of Information Communication Technologies for studying online i.e. Internet, Microsoft Office.
4. A genuine desire to study and succeed.

Who is This Course For?

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the test in the case of not being successful at the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Accreditation

Inspire London College Offers Endorsed Courses by Training Qualification UK (TQUK) under TQUK Endorsed Provision.

TQUK Endorsed Provision
This means that Inspire London College has designed and developed its courses and has go through an external quality check by Training Qualification UK (TQUK) to ensure that the ILC and the courses it offers, meet the high standards quality criteria.

Training Qualification UK (TQUK)

TQUK is an Ofqual regulated Awarding Organisation, providing a wide range of vocational qualifications to FE Colleges and private training providers.

TQUK is an Awarding Organisation recognised by the Office of Qualifications and Examinations Regulation (Ofqual) in England, CCEA Regulation in Northern Ireland and by Qualifications Wales. TQUK offers qualifications which are regulated by Ofqual and, in some cases, by CCEA Regulation and/or Qualifications Wales, sit on the Regulated Qualifications Framework (RQF) and are listed on the Register of Regulated Qualifications.

Certification

Upon successfully passing the course, the learner must pay for a Certificate of Completion from ILC (either in PDF format or Hardcopy) or an Endorsed Diploma from TQUK (Hardcopy).

Certificate of Completion (PDF format) = £42

Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80

Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £99 + postage charges £15 = £114