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Level 3 Diploma in Customer Services

£175.00

Course Level Level 3
Awarding Body TBC
Study Method Online – Self-Paced
Course Duration 240 Guided Learning Hours
Full Discounted Fee £275 was £350

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The importance of effective customer service has been recognized in modern businesses. Valuing the customers is most important because they are the ultimate reason behind every successful business. ILC offers you the best way to learn the essentials of customer service with Level 3 Diploma in Customer Service. This customer course has been developed under the supervision of highly skilled professionals and offers the learners a comprehensive and effective way to understand the essentials of customer services.

Course Aims

The course aims to provide the learners detailed knowledge about customer services and develops the knowledge in different areas. During the course the learners will be able to understand the significance of customer services, identification of customers and their needs and how to evaluate effective customer service for a company. In addition to this the course also provides detailed knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively. Through this course the learners can develop the new skills and can improve their existing skills in customer services.

Level 3 Diploma in Customer Service is 60 credits course. To achieve a Level 3 Diploma in Customer Service learner must have to achieve minimum 6 units with 60 Credits, 4 Mandatory Units and 2 Units from optional units.

Mandatory Units

  • Introduction to Customer Service
  • Customer’s Needs and Expectations
  • Customer Relationship Building
  • Handling Difficult Customers

Optional Units

  1. Customer Focused Organisations
  2. Training and Development in Customer Services
  3. Complaint Handling

After taking this course the candidates will be able to understand;

  • The significance of customer services
  • The types of customers their basic needs, requirements and expectations
  • Importance of relationship building and how customer relations are build
  • The customer focused strategies and organisations
  • How to tackle the difficult customer
  • How to handle complaints effectively
  • Importance of training and development in customer services

Upon successful completion of the course students will receive an *e Certificate* from ** Inspire London College **

Overview

The importance of effective customer service has been recognized in modern businesses. Valuing the customers is most important because they are the ultimate reason behind every successful business. ILC offers you the best way to learn the essentials of customer service with Level 3 Diploma in Customer Service. This customer course has been developed under the supervision of highly skilled professionals and offers the learners a comprehensive and effective way to understand the essentials of customer services.

Course Aims

The course aims to provide the learners detailed knowledge about customer services and develops the knowledge in different areas. During the course the learners will be able to understand the significance of customer services, identification of customers and their needs and how to evaluate effective customer service for a company. In addition to this the course also provides detailed knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively. Through this course the learners can develop the new skills and can improve their existing skills in customer services.

Outline

Level 3 Diploma in Customer Service is 60 credits course. To achieve a Level 3 Diploma in Customer Service learner must have to achieve minimum 6 units with 60 Credits, 4 Mandatory Units and 2 Units from optional units.

Mandatory Units

  • Introduction to Customer Service
  • Customer’s Needs and Expectations
  • Customer Relationship Building
  • Handling Difficult Customers

Optional Units

  1. Customer Focused Organisations
  2. Training and Development in Customer Services
  3. Complaint Handling
Learning Outcomes

After taking this course the candidates will be able to understand;

  • The significance of customer services
  • The types of customers their basic needs, requirements and expectations
  • Importance of relationship building and how customer relations are build
  • The customer focused strategies and organisations
  • How to tackle the difficult customer
  • How to handle complaints effectively
  • Importance of training and development in customer services
Accreditation

Upon successful completion of the course students will receive an *e Certificate* from ** Inspire London College **

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