COURSE LEVEL
COURSE TYPE
AWARDING BODY
DURATION
STUDY METHOD
CERTIFICATE
Assessment Method
Without realising it, we serve and deal customers at some stage of our life. In this regard, learning customer service is quite essential for the individuals working in customer care departments, for the common people and business owners. Learn the skills and different aspects of customer service with ILC’s Level 3 Customer Care Training Course. . Certificate in Customer Care will look at all types of customers and how we can better serve them.
This CPD accredited Level 3 Customer Care training Course will allow you to enhance your existing customer care skills and develop the new ones for handling and managing the customers. A customer care certificate will permit you to gain extensive customer service and support knowledge and learn about effective communication strategies. This Customer Care Training Course is highly effective for the individuals working in customer service or want to start a career as a customer service assistant. This course is also suitable for the common individuals looking to enhance their knowledge and skills in customer care.
Level 3 Certificate in Customer Care is a 40 credit points Step Ahead CPD Qualification Course. Therefore, to achieve a Step Ahead CPD Accredited Certificate, learners must complete a minimum of 4 units.
Modules Outline of Certificate in Customer Care
There is no formal entry requirement for this CPD Accredited course. However, learners pursuing to enrol for this course should meet the following conditions:
Customer Care Certificate course offered by Inspire London College is helpful for the individuals who are already working in the Customer Care industry and had experience in Customer Care Management and want to pursue a better career. This customer care diploma is also suitable for the common individuals looking to enhance their knowledge and skills in customer care.
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the test in the case of not being successful at the first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.
Inspire London College Offers CPD Accredited Courses by Step Ahead CPD Qualification under Accredited Provision.
Step Ahead CPD Qualifications Accreditation Provision
Inspire London College has designed and developed its courses and has undergone an external quality check by Step Ahead CPD Qualifications to ensure that the ILC and its courses meet the high standards quality criteria.
Step Ahead CPD Qualifications
Step Ahead CPD Qualifications is an awarding organisation that reviews and recognises the quality assurance of the CPD Providers (Centres). They also provide accreditation to a wide variety of qualifications, courses and training activities covering a vast range of subject areas.
Upon successfully passing the course, the learner must pay for a Certificate of Completion from ILC (either in PDF format or Hardcopy).
Certificate of Completion (PDF format) = £37
Certificate of Completion (Hardcopy) = £50 + postage charges £15 = £65
