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Level 1 Certificate in Customer Service

£150.00

Course Level Level 1
Awarding Body TBC
Study Method Online – Self-Paced
Course Duration 120 Guided Learning Hours
Credit Valve 30 Credits
Full Discounted Fee £150 was £175

Payment Options

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The importance of effective customer service has been recognized in modern businesses. Valuing the customers is most important because they are the ultimate reason behind every successful business. ILC offers you the best way to learn the essentials of customer service with Certificate in Customer Service. This customer course has been developed under the supervision of highly skilled professionals and offers the learners a comprehensive and effective way to understand the essentials of customer services.

Course Aims

The course aims to provide the learners detailed knowledge about customer services and develops the knowledge in different areas. In addition to this the course also provides detailed knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively.

Level 1 Certificate in Customer Service is 30 credits course. To achieve a Level 1 Certificate in Customer Service learner must have to achieve minimum 3 units with 30 Credits.

Mandatory Units

  • Introduction to Customer Service
  • Understanding to Customer Relationship Building
  • Understanding to Complaint Handling

After taking this course the candidates will be able to understand;

  • The significance of customer services
  • Importance of relationship building and how customer relations are build
  • How to handle complaints effectively

Upon successful completion of the course students will receive an *e Certificate* from ** Inspire London College **

Overview

The importance of effective customer service has been recognized in modern businesses. Valuing the customers is most important because they are the ultimate reason behind every successful business. ILC offers you the best way to learn the essentials of customer service with Certificate in Customer Service. This customer course has been developed under the supervision of highly skilled professionals and offers the learners a comprehensive and effective way to understand the essentials of customer services.

Course Aims

The course aims to provide the learners detailed knowledge about customer services and develops the knowledge in different areas. In addition to this the course also provides detailed knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively.

Outline

Level 1 Certificate in Customer Service is 30 credits course. To achieve a Level 1 Certificate in Customer Service learner must have to achieve minimum 3 units with 30 Credits.

Mandatory Units

  • Introduction to Customer Service
  • Understanding to Customer Relationship Building
  • Understanding to Complaint Handling
Learning Outcomes

After taking this course the candidates will be able to understand;

  • The significance of customer services
  • Importance of relationship building and how customer relations are build
  • How to handle complaints effectively
Accreditation

Upon successful completion of the course students will receive an *e Certificate* from ** Inspire London College **

Course FAQs  –  Payment Options  –  Category: Customer Services

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