Administrative secretaries hold greater importance than standard secretaries because administrative secretaries are responsible for various administration works in addition to the standard secretarial and personal assistant duties. Moreover, an administrative, secretarial job is not related to some specific sector but can be acquired in any organisation with a need for administrative and secretarial work.
This Level 7 course of Executive PA has been designed by ILC to prepare the achievers for varied job roles and to acquire the competitive positions. The said course will be highly beneficial for your development as it will equip you with the theoretical and practical knowledge of various administrative as well as secretarial duties. The higher level diploma of Executive PA is comprised of 20 Modules, each with unique and highly relevant content, including the MS Office suite. Initially, you will be introduced to the job role of Admin/secretary/receptionist and required skills, and then more advanced modules will provide you with deep insight of various skills including business writing, communication, time management, meeting management, telephone etiquette and many more.
Level 7 Executive PA Diploma is 200 credits TQUK Endorsed Diploma. To achieve a Level 7 Executive PA TQUK Endorsed Diploma learner must have to achieve 20 Modules with 200 Credits to get Endorsed Diploma.
Module 1: Administrative Office Procedures
Organise a binder
Understand succession planning
Collect the correct tools
Module 2: Administrative Support Skills
Manage their time more effectively
Prioritise their time so they can get it all done.
Complete Special Tasks
Verbal Communication Skills
Non-Verbal Communication Skills
Module 3: Executive and Personal Assistant
Adapt to the needs and styles of management
Communicate through written, verbal, and nonverbal methods
Improve time management skills
Manage meetings effectively
Act as a gatekeeper
Module 4: Achieve and Record Management
Define records and archives
Analyse records in context
Understand different systems
Maintain and convert records
Module 5: Business Etiquette
Define etiquette and provide an example of how etiquette can be of value to a company or organisation.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Identify at least one way to minimise nervousness while in social situations.
Understand how to use a business card effectively.
Module 6: Meeting Management
Planning and Preparing
Identifying the Participants
How to choose the time and place
How to create the agenda
How to set up the meeting space
Module 7: Assertiveness and Self-Confidence
Define assertiveness and self-confidence, and list the four styles of communication
Describe the types of negative thinking, and how one can overcome negative thoughts
Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
Define the importance of goal setting, and practice setting SMART goals for assertive behaviour
Module 8: Basics of Body Language
Define body language.
Understand the benefits and purpose of interpreting body language.
Learn to interpret basic body language movements.
Recognise common mistakes when interpreting body language.
Module 9: Business Writing
Gain better awareness of common spelling and grammar issues in business writing.
Review basic concepts in sentence and paragraph construction.
Know the basic structure of agendas, e-mail messages, business letters, business proposals, and business reports.
Know tips and techniques to use when deciding the most appropriate format to use for agendas, e-mail messages, business letters, business proposals, and business reports.
Module 10: Telephone Etiquettes
Recognise the different aspects of telephone language
Properly handle inbound/outbound calls
Know how to handle angry or rude callers
Learn to receive and send phone messages
Module 11: Call Center
Define and understand call center strategies.
Identify different types of buying motivations.
Create SMART Goals.
Familiarise myself with strategies that sharpen effective communication.
Module 12: Facilitation Skills
Define facilitation and identify its purpose and benefits.
Clarify the role and focus of a facilitator.
Differentiate between process and content in the context of a group discussion.
Provide tips in choosing and preparing for facilitation.
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
Module 13: Goals Settings
Manage time effectively
Accomplish important tasks
Create SMART goals
Module 14: Event Planning
Understand the different types of events
Understand the planning process
Know how to organise your event
Understand how to organise your staff, and delegate to them effectively
Module 15: Time Management
Plan and prioritise each day’s activities in a more efficient, productive manner
Overcome procrastination quickly and easily
Handle crises effectively and quickly
Organise your workspace and workflow to make better use of time
Module 16: Personal Productivity
Set and evaluate SMART goals
Use routines to maximise their productivity
Use scheduling tools to make the most of their time
Stay on top of their to-do list
Start new tasks and projects on the right foot
Module 17: Social Intelligence
Be aware of our own behaviors
Learn to be empathetic with others
Know tools for active listening
Effectively communicate interpersonally
Recognise various social cues
Module 18: Social Media In the Workplace
Learn the meaning of social media
Learn different ways social media is used and altered
Build and maintain a social media policy
Keeping your social media secure
Establishing rules for the social media the company posts
Discover the benefits and pitfalls of using social media
Module 19: The Cloud and Business
Understand what the cloud is
Recognise risks and benefits
Employ business processes
Module 20: Microsoft Office
Excel 2016 Essentials
Outlook 2016 Essentials
PowerPoint 2016 Essentials
Word 2016 Essentials
Learners pursuing to enroll for this course should meet the following conditions.
1. Be age 16 years or above.
2. Solid knowledge of English Language.
3. Working Knowledge of Information Communication Technologies for studying online i.e. Internet, Microsoft Office.
4. A genuine desire to study and succeed.
Admin, Secretarial & PA Diploma offered by Inspire London College to provide Knowledge about Admin, Secretarial & Personal Assistant to those who are looking to work in Admin, Secretarial & PA Sector. ILC is one of the Leading Online Admin, Secretarial & PA Diploma provider in United Kingdom and Admin, Secretarial & PA Diploma include 10 important modules that teach learner about their need and succession in their professional life.
After studying the course material, Learner will have to attempt Final Assignment(s).
The Assignment Brief containing the different questions will be available on VLE / Moodle. You will be assessed by Inspire London college’s Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded ‘Pass’. If there is further evidence required, it will be graded ‘referred or fail’, and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.
All written report(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.
Inspire London College Offers Endorsed Courses by Training Qualification UK (TQUK) under TQUK Endorsed Provision.
TQUK Endorsed Provision
This means that Inspire London College has designed and developed its courses and has go through an external quality check by Training Qualification UK (TQUK) to ensure that the ILC and the courses it offers, meet the high standards quality criteria.
Training Qualification UK (TQUK)
TQUK is an Ofqual regulated Awarding Organisation, providing a wide range of vocational qualifications to FE Colleges and private training providers.
TQUK is an Awarding Organisation recognised by the Office of Qualifications and Examinations Regulation (Ofqual) in England, CCEA Regulation in Northern Ireland and by Qualifications Wales. TQUK offers qualifications which are regulated by Ofqual and, in some cases, by CCEA Regulation and/or Qualifications Wales, sit on the Regulated Qualifications Framework (RQF) and are listed on the Register of Regulated Qualifications.
Upon successfully passing the Course learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Endorsed Diploma from TQUK (Hardcopy).
Certificate of Completion (PDF format) = £50
Certificate of Completion (Hardcopy) = £70 + postage charges £15 = £85
Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £125 + postage charges £15 = £140