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Level 5 Diploma in Facilities Management

£10.00

Course Level Level 5
Awarding Body Training Qualifications UK (TQUK)
Study Method Online – Self-Paced
Course Type Endorsed Course
Certificate Available to purchase separately

Facilities Management Diploma offered by Inspire London College to provide Knowledge about Facilities Management to those who are looking to work in Facilities Management and Business Development Sector. ILC is one of the Leading Online Facilities Management Diploma providers in United Kingdom, Facilities Management Diploma include important modules that teach learner about their need and succession in their professional life.

Module 1: Facilitation Skills

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
  • Define what interventions are, when they are appropriate, and how to implement them.

Module 2: Critical Thinking

  • Understand the components of critical thinking
  • Utilize non-linear thinking
  • Use logical thinking
  • Recognize what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

Module 3: Managing Workplace Anxiety

  • Explore different types of workplace anxieties
  • Learn to recognize symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognize common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

Module 4: Constructive Criticism

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

Module 5: Developing Corporate Behaviour

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module 6: Business Succession Planning

  • Define business Development and Succession planning and its role in your company.
  • Lay the groundwork to develop a Development and Succession plan.
  • The importance of mentorship.
  • Define and use a SWOT analysis to set goals.
  • Create a plan, assign roles, and execute the plan.
  • Communicate to develop support and manage change.
  • Anticipate obstacles, and evaluate and adapt goals and plans.
  • Characterize success.

Module 7: Handling Difficult Customers

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module 8: Health and Wellness at Work

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Module 9: Organisational Skills

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

Module 10: Microsoft Office

  1. Excel 2016 Essentials
  • Create and Manage Worksheets and Workbooks
  • Manage Data Cells and Ranges
  • Create Tables
  • Perform Operations with Formulas and Functions
  • Use Quick Analysis, Charts and Objects
  1. Outlook 2016 Essentials
  • Communicate with Email
  • Manage Messages
  • Manage Schedules
  • Manage Contacts and Groups
  • Manage the Outlook Environment
  1. PowerPoint 2016 Essentials
  • Create and Manage Presentations
  • Insert and Format Text, Shapes and Images
  • Insert Tables, Charts, Smart Art, and Media
  • Apply Transitions and Animations
  • View Slideshows and Work with Multiple Presentations
  1. Word 2016 Essentials
  • Create and Manage Documents
  • Format Text, Paragraphs, and Sections
  • Create Lists and Tables
  • Insert and Format Graphic Elements
  • Create and Manage References

Inspire London College Offers Endorsed Courses by Training Qualification UK (TQUK) under TQUK Endorsed Provision.

TQUK Endorsed Provision

This means that Inspire London College has designed and developed its courses and has gone through an external quality check by Training Qualification UK (TQUK) to ensure that the ILC and the courses it offers, meet the high standards quality criteria.

Training Qualification UK (TQUK)

TQUK is an Ofqual regulated Awarding Organisation, providing a wide range of vocational qualifications to FE Colleges and private training providers.

TQUK is an Awarding Organisation recognised by the Office of Qualifications and Examinations Regulation (Ofqual) in England, CCEA Regulation in Northern Ireland and by Qualifications Wales. TQUK offers qualifications which are regulated by Ofqual and, in some cases, by CCEA Regulation and/or Qualifications Wales, sit on the Regulated Qualifications Framework (RQF) and are listed on the Register of Regulated Qualifications.

Upon successfully passing the Course, learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Endorsed Diploma from TQUK (Hardcopy).

Certificate of Completion (PDF format) = £40

Certificate of Completion (Hardcopy) = £60 + postage charges £15

Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £99 + postage charges £15 =£114

+
Overview

Facilities Management Diploma offered by Inspire London College to provide Knowledge about Facilities Management to those who are looking to work in Facilities Management and Business Development Sector. ILC is one of the Leading Online Facilities Management Diploma providers in United Kingdom, Facilities Management Diploma include important modules that teach learner about their need and succession in their professional life.

+
Outline

Module 1: Facilitation Skills

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
  • Define what interventions are, when they are appropriate, and how to implement them.

Module 2: Critical Thinking

  • Understand the components of critical thinking
  • Utilize non-linear thinking
  • Use logical thinking
  • Recognize what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

Module 3: Managing Workplace Anxiety

  • Explore different types of workplace anxieties
  • Learn to recognize symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognize common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

Module 4: Constructive Criticism

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

Module 5: Developing Corporate Behaviour

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module 6: Business Succession Planning

  • Define business Development and Succession planning and its role in your company.
  • Lay the groundwork to develop a Development and Succession plan.
  • The importance of mentorship.
  • Define and use a SWOT analysis to set goals.
  • Create a plan, assign roles, and execute the plan.
  • Communicate to develop support and manage change.
  • Anticipate obstacles, and evaluate and adapt goals and plans.
  • Characterize success.

Module 7: Handling Difficult Customers

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module 8: Health and Wellness at Work

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Module 9: Organisational Skills

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

Module 10: Microsoft Office

  1. Excel 2016 Essentials
  • Create and Manage Worksheets and Workbooks
  • Manage Data Cells and Ranges
  • Create Tables
  • Perform Operations with Formulas and Functions
  • Use Quick Analysis, Charts and Objects
  1. Outlook 2016 Essentials
  • Communicate with Email
  • Manage Messages
  • Manage Schedules
  • Manage Contacts and Groups
  • Manage the Outlook Environment
  1. PowerPoint 2016 Essentials
  • Create and Manage Presentations
  • Insert and Format Text, Shapes and Images
  • Insert Tables, Charts, Smart Art, and Media
  • Apply Transitions and Animations
  • View Slideshows and Work with Multiple Presentations
  1. Word 2016 Essentials
  • Create and Manage Documents
  • Format Text, Paragraphs, and Sections
  • Create Lists and Tables
  • Insert and Format Graphic Elements
  • Create and Manage References
+
Accreditation

Inspire London College Offers Endorsed Courses by Training Qualification UK (TQUK) under TQUK Endorsed Provision.

TQUK Endorsed Provision

This means that Inspire London College has designed and developed its courses and has gone through an external quality check by Training Qualification UK (TQUK) to ensure that the ILC and the courses it offers, meet the high standards quality criteria.

Training Qualification UK (TQUK)

TQUK is an Ofqual regulated Awarding Organisation, providing a wide range of vocational qualifications to FE Colleges and private training providers.

TQUK is an Awarding Organisation recognised by the Office of Qualifications and Examinations Regulation (Ofqual) in England, CCEA Regulation in Northern Ireland and by Qualifications Wales. TQUK offers qualifications which are regulated by Ofqual and, in some cases, by CCEA Regulation and/or Qualifications Wales, sit on the Regulated Qualifications Framework (RQF) and are listed on the Register of Regulated Qualifications.

+
Certificate

Upon successfully passing the Course, learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Endorsed Diploma from TQUK (Hardcopy).

Certificate of Completion (PDF format) = £40

Certificate of Completion (Hardcopy) = £60 + postage charges £15

Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £99 + postage charges £15 =£114

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