Overview

Customers are the heart of any business and offering them the right support is quite challenging. Global organisations are highly focused on providing better customer service, and in this regard, they train their employees continuously. Whether you are an individual interested in enhancing customer service skills or a company interested in improving employees’ customer service skills, ILC brings you the best option with its customer service course. Our customer service course will facilitate you to improve interpersonal communication, conflict resolution, negotiation skills, meeting skills etc. and will help you in achieving a higher customer satisfaction level.

The level 5 diploma in customer service is aligned with modern customer service requirements. The customer service course will introduce you to a professional communication style, and you will be able to understand how to engage customers. Your skills in handling difficult customers and negotiations and team motivation will be improved with a customer service training course. Inspire London College’s customer service course is one of the best customer service courses online UK, and it serves you with the highest but most flexible standards of online learning.

Learning Outcomes

This customer service course provides the knowledge that will enable you to:

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers

Course Outline

Level 5 Diploma in Customer Service is 100 points CPD Accredited course. Therefore, to achieve a CPD Accredited certificate for Level 5 Diploma in Customer Service learner must have to achieve a minimum 10 modules.

Module 1: Customer Service
Module 2: Customer Support
Module 3: Communication Strategies
Module 4: Call Center Training
Module 5: Coaching Sales People
Module 6: Contact Center Training
Module 7: Handling Difficult Customers
Module 8: Meeting Management
Module 9: Negotiation Skills
Module 10: Sales Team Motivation

Requirements

There is no formal entry requirement for this customer service course. However, learners pursuing to enrol for this course should meet the following conditions:

Be age 16 years or above
Solid knowledge of the English Language
Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
A genuine desire to study and succeed

Who is This Course For?

The customer service course is ideal for the individuals interested in customer service training course to improve their customer service skills. Individuals interested in establishing their career in customer support can take this course. Furthermore, the professionals who are already working in the customer service sector and want to enhance their customer service skills can also take a level 5 diploma in customer service.

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third time without any additional costs. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the test in the case of not being successful at the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test – Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Accreditation

Inspire London College Offers CPD Accredited Courses by Step Ahead CPD Qualification under Accredited Provision.
Step Ahead CPD Qualifications Accreditation Provision
Inspire London College has designed and developed its courses and has undergone an external quality check by Step Ahead CPD Qualifications to ensure that the ILC and its courses meet the high standards quality criteria.
Step Ahead CPD Qualifications
Step Ahead CPD Qualifications is an independent CPD accreditation provider dedicated to reviewing and recognising the quality assurance practices of CPD Providers (Centres). Step Ahead CPD also offer Continuing Professional Development (CPD) accreditation for a wide range of courses and training activities across diverse subject areas, ensuring they meet high standards of quality and relevance.